At Hotel J’s Excellenccy, we are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of information we collect from our guests and website visitors, how we use it, and the steps we take to safeguard your data.
1. Information We Collect
We collect the following types of personal information when you book a stay with us or interact with our website:
- Personal Identification Information: Name, address, email, phone number, nationality, and identity proof details.
- Booking Details: Date of stay, room preferences, special requests, and payment details.
- Online Activity: When you visit our website, we may collect data about your interaction with our site, including IP address, browser type, pages viewed, and cookies.
2. How We Use Your Information
The information we collect is used in the following ways:
- Booking Management: To manage reservations, payments, and other related services.
- Personalization: To provide a personalized experience during your stay, including room preferences and special requests.
- Customer Support: To assist with inquiries, feedback, or complaints.
- Marketing and Promotions: With your consent, we may send you information about offers, promotions, or events.
- Legal Compliance: To comply with applicable laws, regulations, and law enforcement requests.
3. Sharing Your Information
We do not sell or share your personal data with third parties, except in the following situations:
- Service Providers: To trusted partners (e.g., payment gateways) who assist in delivering services to you.
- Legal Requirements: If required by law or legal process to protect the rights, property, or safety of Hotel J’s Excellenccy, its employees, guests, or others.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, theft, and loss. Our systems are regularly updated to ensure that your information is secure.
5. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights
You have the right to:
- Access and review the personal information we hold about you.
- Request corrections to any inaccuracies in your personal data.
- Withdraw consent for marketing communications at any time.
- Request the deletion of your personal data, subject to legal requirements.
7. Cookies
Our website uses cookies to improve the user experience, track website performance, and offer personalized content. You can adjust your browser settings to refuse cookies if you prefer.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Hotel J’s Excellenccy
Address: 280/81, Murray Peth, Mahabaleshwar, Maharashtra 412806
Phone: +91-9372555119
Email: info@hoteljsexcellenccy.in
By staying at Hotel J’s Excellenccy, you acknowledge and agree to the terms of this Privacy Policy. Thank you for trusting us with your personal information.
